Changing or canceling a shipment
Review shipment stage, appointments and potential charges before confirming a change.
Updated:
Describe the requested change
Provide the order reference, original plan and updated address, date, quantity or service requirements. Do not rely only on a verbal instruction to a warehouse or driver.
Check execution status
Your freight specialist needs to check whether a truck has been dispatched, arrived, or picked up the freight, and whether carrier arrangements or appointments can still be changed. A request does not mean a change or cancellation has been confirmed.
Confirm costs and revised instructions
Waiting, unsuccessful pickup, rescheduling and redelivery charges depend on the stage and agreed terms. Confirm the impact before proceeding and retain the final instructions.