Tracking and proof of delivery

Before you begin

Follow appointment, pickup, transfer, out-for-delivery, and delivery updates. To report an issue, provide the order or BOL number, a description, and supporting documents. Proof of delivery (POD) may not be available electronically as soon as freight is delivered. Check the recipient, delivery date, piece count, and remarks. Keep the official POD and supporting records for billing review or claims. Document availability depends on carrier processing.

If you need help

Provide your order or BOL reference, original shipment requirements, and relevant photos. Tell your freight specialist what you need help with. Estimated timing and service scope depend on the confirmed shipment terms. This guide does not guarantee delivery times or claim payments.

Tracking events are not live GPS

LTL tracking commonly reports pickup, terminal, linehaul, out-for-delivery and delivery events. It does not necessarily provide live driver or vehicle GPS. Scan publication can lag physical movement. A gap in scans alone does not establish that freight is lost or confirm that it has reached a terminal.

For a tracking inquiry, provide the order or BOL reference, the latest tracking event, and your specific question. Your freight specialist can confirm the status with the carrier. Report appointment issues, address changes, shortages, or damage separately rather than relying only on the estimated arrival date. Check the POD's date, recipient, piece count, and exception notes, and keep the original records.