Documenting shipment exceptions
Record timing, freight condition and documents for delays, shortages or damage.
Updated:
Describe the facts
Provide the order or BOL reference, discovery time, milestone and contacts. Separate confirmed observations from assumptions and state the help required.
Preserve evidence
Retain photos of packaging, freight, labels and the site. Check counts and note visible discrepancies on receipt records. Keep the BOL, POD and original messages without altering source records.
Verify next steps
Contact your freight specialist promptly to confirm reporting deadlines, required evidence, and how to submit a claim. Submitting a claim does not establish liability or guarantee payment.