Preventing damage and extra charges
Start with packaging, dimensions, addresses, and delivery conditions.
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Before you begin
Use suitable pallets, wrapping, and securement. Avoid overhang, loose pieces, and unstable loads. Include pallets and packaging in measurements and weight. Check the freight against the BOL and appointment details, and photograph the packaging, labels, and loaded freight. At delivery, check the piece count and visible condition, record discrepancies, and keep photos before contacting your freight specialist. Billing disputes and claims are reviewed against the agreed terms, invoices, and supporting evidence.
If you need help
Provide your order or BOL reference, original shipment requirements, and relevant photos. Tell your freight specialist what you need help with. Estimated timing and service scope depend on the confirmed shipment terms. This guide does not guarantee delivery times or claim payments.