How to review an adjusted freight invoice
Understand common reasons for adjusted freight charges, the quote and service records to retain, and how SavePallet helps organize a billing review.
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Why charges may change
Differences between quoted and actual dimensions, weight, classification, address type or services may lead to an adjustment. Items to check include reweighs, dimensional checks, reclassification, liftgate or residential service, waiting, reconsignment and redelivery. Applicability and amounts need to be checked against the quote, agreed terms and evidence; an additional invoice alone does not prove that every charge is correct.
Prepare the records
- The original quote, confirmed scope and communications.
- Order or BOL reference, carrier invoice and itemized adjustments.
- Packaged measurement records, freight photos and loading evidence.
- Warehouse handoff, appointment and on-site records, POD, and exception notes.
Identify missing records honestly. Do not create or alter evidence.
How we help
- Check charges: compare the quote and invoice to identify differences.
- Gather evidence: review shipping and site records against the stated reason.
- Follow up: submit disputed items and supporting documents for review, and track the response.
- Share the outcome: explain feedback, adjustments or any additional information required.
Our assistance does not guarantee that a charge will be waived or that a review will be completed within a set time. Raise questions promptly and confirm the applicable deadlines and review procedures under the carrier’s service terms.
Billing review is separate from insurance
Billing review concerns adjusted charges and supporting evidence. Damage or loss insurance matters follow the relevant insurance plan. Some documents may overlap, but the review channels, decisions and outcomes are separate.
Reduce discrepancies before shipping
Provide accurate packaged dimensions and weight, packaging, stackability, address types and handling conditions. Disclose liftgate, residential, appointment and inside-delivery needs in advance. Where possible, confirm feasibility and costs before additional services or address changes.
Read accessorial services, BOL preparation and tracking and POD.